Driver San Francisco Review
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T-Mobile has a heart, woman with $200,000 cell phone bill catches a break

by The Review CrewOctober 19, 2011

I’m the first one to bash T-Mobile, their customer service has in the past (and I was a customer for many years) sucked.  However, I have to say I am very impressed to learn that T-Mobile maybe stepping up their game.  Florida resident Celina Aarons got a cell phone bill from T-Mobile for over $200,000 USD.  Her brother who shares the plan with her went to Canada.  He didn’t turn off his data roaming service… the result… a $200,000+ phone bill that was legit.  WOW.

Celina could not wrap her head around how she was going to pay this bill.  She called the T-Mobile customer service people to find out if there was anything they could do for her.  Turns out… T-Mobile said you know what?  We’ll cut your bill down to $2,500 bucks and give you 6 months to pay.  Now that is a classy thing to do T-Mobile.  Good for you.   Good for Celina.  It’s nice to know that there is a cell phone company out there that has a heart.  If you are looking to get into a new contract you might want to check out what they have to offer… seems like they are stepping it up over there at T-Mobile :)

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The Review Crew
The Review Crew is a group of beat editors, writers, and consultants that have been working together for years. They know just about everything about everything collectively and have published their collective work under the Review Crew brand moniker for almost 20 years.