T-Mobile has a heart, woman with $200,000 cell phone bill catches a break – Reviewboard Magazine

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T-Mobile has a heart, woman with $200,000 cell phone bill catches a break

T-Mobile has a heart, woman with $200,000 cell phone bill catches a break

I’m the first one to bash T-Mobile, their customer service has in the past (and I was a customer for many years) sucked.  However, I have to say I am very impressed to learn that T-Mobile maybe stepping up their game.  Florida resident Celina Aarons got a cell phone bill from T-Mobile for over $200,000 USD.  Her brother who shares the plan with her went to Canada.  He didn’t turn off his data roaming service… the result… a $200,000+ phone bill that was legit.  WOW.

Celina could not wrap her head around how she was going to pay this bill.  She called the T-Mobile customer service people to find out if there was anything they could do for her.  Turns out… T-Mobile said you know what?  We’ll cut your bill down to $2,500 bucks and give you 6 months to pay.  Now that is a classy thing to do T-Mobile.  Good for you.   Good for Celina.  It’s nice to know that there is a cell phone company out there that has a heart.  If you are looking to get into a new contract you might want to check out what they have to offer… seems like they are stepping it up over there at T-Mobile 🙂

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