#3 T-Mobile – is the third largest wireless provider in the United States. They have 61.2 million customers. They have 3 brands in the U.S. which is T-Mobile, MetroPCS, and GoSmart Mobile. Their corporate HQ is in Bellevue, WA.
T-Mobile has an excellent advertising shtick. A couple of months ago they released a Binge Watchers Anonymous commercial with Aaron Paul. It is creative and amusing and highlights their new Binge On program. It lets you stream video free from Hulu, Netflix and a bunch of other providers. This is a huge thing to those of us that like to stream a little television or a movie while they are waiting on things.
T-Mobile has a 1 star rating at ConsumerAffairs.com with 282 raitings out of 1275 reviews. Our experience with T-Mobile’s customer service has been spotty like their coverage. For instance a several years ago they were charging sales tax by coverage zones. So people in Kenosha WI, who were part of Kenosha County… who paid 5.5% sales tax were actually being charged over 7% sales tax (from Illinois) because they were on the border. One of our staff members had to call T-Mobile every few months to have them adjust the bill accordingly because they refused to fix the issue as “that was just how their system worked”. (blank stare huh?) The interaction was always friendly and helpful-ish but it was a lot of work to keep up on the billing errors.
If T-Mobile had better coverage they would be a real contender for Verizon Wireless. The fact is they have real holes in their coverage, and a lot of their coverage map represents partner coverage (just zoom in and you will see the colors change, areas that were pink are now colored with the partner color). So gaping holes in their coverage map, dropped calls, and poor customer service is the reason they are #3. If you live in a fairly large town/city and you don’t travel to rural or even semi-rural areas, you will likely have good coverage and streaming movies and television is a big deal to you, than I highly recommend them.