I’m the first one to bash T-Mobile, their customer service has in the past (and I was a customer for many years) sucked. However, I have to say I am very impressed to learn that T-Mobile maybe stepping up their game. Florida resident Celina Aarons got a cell phone bill from T-Mobile for over $200,000 USD. Her brother who shares the plan with her went to Canada. He didn’t turn off his data roaming service… the result… a $200,000+ phone bill that was legit. WOW.
Celina could not wrap her head around how she was going to pay this bill. She called the T-Mobile customer service people to find out if there was anything they could do for her. Turns out… T-Mobile said you know what? We’ll cut your bill down to $2,500 bucks and give you 6 months to pay. Now that is a classy thing to do T-Mobile. Good for you. Good for Celina. It’s nice to know that there is a cell phone company out there that has a heart. If you are looking to get into a new contract you might want to check out what they have to offer… seems like they are stepping it up over there at T-Mobile